GOS Matters

PCSE & NHSE

General Ophthalmic Services (GOS) payments are handled by Primary Care Support England (PCSE). They also hold stocks of NHS supplies, administer Performer Lists and process CPD claims. Locally our NHSE Contracts Management Team are NHS England South West.

From 1st April 2023, the commissioning of Pharmacy, Optometry and Dental Services (POD) has passed to Integrated Care Boards (ICBs). As from 1st July 2023 the South West POD Teams for NHS England were transferred to the ICBs and are now called the NHS South West Collaborative Commissioning Hub.  The team undertakes all the functions that were completed under NHS England but now on behalf of each of the seven ICBs.  The email address remains as england.optometrysouthwest@nhs.net

The NHS Business Services Authority (NHSBSA) provide GOS contract administrative support on behalf of the South West Regional Team. If you wish to apply for a new GOS contract; vary your existing contract; or terminate your existing contract; then please contact NHSBSA directly on pao-cm@nhsbsa.nhs.uk

Other Useful NHSBSA Email Contacts

GOS4 Pre-authorisation (for adults): pao@nhsbsa.nhs.uk

Contract management queries: pao-cm@nhsbsa.nhs.uk

NHS Mail/any other contractor queries: pao@nhsbsa.nhs.uk

Contact Details 

South West Optometry Management Team

Email address for enquiries:   england.optometrysouthwest@nhs.net

Please ensure when communicating with the South West Optometry Team that you include the following details within your correspondence – Contact Name, Name of Contractor, ODS code.

If you wish to forward any correspondence by post to NHS England please contact them through the email address above and they will inform you of the best way to forward any paperwork.

Web: https://www.england.nhs.uk/south/info-professional/eye-health/south-west-eye-health-information/

PCSE (Primary Care Support England)

Web: https://pcse.england.nhs.uk/services/ophthalmic-payments

PO Box: Primary Care Support England, PO Box 350, Darlington, DL1 9QN

Phone: 0333 014 2884

Enquiry Form:https://pcse.england.nhs.uk/contact-us/ophthalmic-payment-enquiries

GOS Payments

GOS claims may be submitted electronically via PCSE Online or eGOS    

If you have an ophthalmic payment query contact PCSE via the online contact form here   

Performers List

Application to join the Ophthalmic Performers List in Gloucestershire is now also an online process. 

For more information: https://pcse.england.nhs.uk/services/performers-lists/ophthalmic-performers 

All performers must be included on the Performer List and have GOC registration

GOC website Link to check registrations  – https://www.optical.org/en/utilities/online-registers.cfm.

 NHS Forms

 GOS-NHS CLAIM FORMS forms that you may need:

GOS1              Application for an NHS funded sight test

GOS2              Patient’s optical prescription or statement

GOS3              NHS optical voucher and patient’s statement

GOS4              NHS optical repair/replacement voucher application

GOS5              Help with the cost of a private sight test

GOS6              Application for a mobile NHS funded sight test (domiciliary)

HC1                Claim for help with health costs

HC11              Help with health costs

Order from PCSE at  https://pcse.england.nhs.uk/services/supplies/

GOS Sight Test Intervals

For guidance on the most up to date voucher values and GOS eyesight test minimum intervals please refer to the latest edition of Vouchers at a Glance (2024) available here

Appropriate sight test intervals may well be greater than the stated minimum or in some cases a shorter interval may be justified.

Making Accurate Claims in England 2024

The AOP, supported by ABDO and FODO, have produced a new in-depth guide to support members providing or performing GOS. This comprehensive reference tool, available here will help you navigate through the fees and claims process in England.

Interpretation and Translation Services

Interpretation and translation services are available for Pharmacy, Optometry and Dental Practices when treating NHS Patients.  These services are commissioned and paid for by NHS England and NHS Improvement South West. Find more information here and Gloucestershire-specific document here

Quality in Optometry (QiO) 2019/2022 Shared Learning & Best Practice

QiO is a support system used by ophthalmic contractors to demonstrate contract compliance with General Ophthalmic Services (GOS). Every 3 years Contractors are required to download the checklist of questions and submit their responses on the QiO website. The main learning and best practice points from the visits that took place in 2022 can be found here