COL (Community Ophthalmic Link) 
How to sign up – email us on ghn-tr.col_ophthalmology@nhs.net or call us on 07812 709898/0300 422 2037. We will need an email address for you to send over the documentation. Once these are completed and returned to us we will create an account for you and send you your username, password and a QR code.

First time logging in -

1. Download the Google Authenticator app from either the Google Play or Apple store to your smart device. 

2. Scan the QR code in the email sent to you by COL support. This should then give you a rolling 6-digit code. 

3. From your PC in the practice go to https://apps.glos.nhs.uk and you will be able to sign in with your username and password. Click Log On. 

4. Enter your multifactor authentication number (from your smart device) into the box that says passcode and click submit. 

5. Once you see the Apps window you can click OphthalSuite Community. 

6. Ensure you choose the practice you are working in that day. (If the practice is not listed, please contact the COL support team on 0300 422 2037)

7. You will then be able to search for patients. Enter the first name, leave a space and enter the surname. Use the date picker to choose the Date of Birth and click find. 

8. You can also search using just the patients NHS number. 

9. If you are unable to locate a patient, verify if they're using an alternate or secondary name. The system uses names from NHS records. 

10. When finished checking patient events and images click the Find Patients button which will bring up the feedback box. 

11. The essential feedback enables us to track referrals through the Hospital Eye Service and to ensure that patients receive the best possible care. 

Most common issues/trouble shooting
If you have forgotten your password, got locked out, require a new QR code or when trying to login it says ‘user not found’ please contact us. These should be an easy fix and we will do everything we can to get you back onto the system as quickly as possible.
Freezes – before contacting us please try closing down the webpage and starting from the beginning again, if this does not resolve things contact us.
When writing in patient details if you are given not option to search check the details. You must enter a first AND last name otherwise the search button will be greyed out. If your search gives no results, they either have no records or something you’ve entered is incorrect. Please ensure you are not using nicknames or shortened versions of people’s names.
When you do contact us, we know you are very busy – if you could give us as much information as possible it really helps us try and iron out any issues that might be happening, especially if these are happening for more than one user.

Switching to Citrix Light on Web Gateway 
Citrix light has been enabled for use on https://apps.glos.nhs.uk 
1.	Go to a web browser 
a.	Microsoft Edge 
b.	Google Chrome 
2.	Go to https://apps.glos.nhs.uk 
3.	Log in using your GHT credentials 
4.	You should be presented with your applications (as shown in the below picture) 
a.	If you are presented with a screen that says “Detect Citrix Workspace”, skip to step 7 
5.	Click the gear icon in the top-right and select “Account Settings” 
 
6.	From here, select “Change Citrix Workspace App” 
 
7.	Select “Use Light Version” at the bottom 
 
8.	Click “Apps” in the top-center of your screen 
 
9.	Select the application you want to run and it will run through the browser.